AI customer service
How do you set up AI-powered customer service for a business?
The short answer
TEVEL (תבל) builds customer-service operations that combine AI, automation and human agents, connected to the company's knowledge and systems: channel → AI layer → knowledge → business systems → action → human escalation. AI handles the volume and suitable actions; people handle what needs people.
What the system can do
Depending on needs and permissions:
- Understand the request intent and identify the customer
- Read history and retrieve approved information only
- Answer, collect details and perform defined actions
- Open tickets, update systems and route requests
- Summarize conversations
- Detect when a human is needed and hand over full context
Possible outcomes
Faster response times, higher capacity, consistent service, less repetitive work and 24/7 coverage for suitable processes. TEVEL does not promise a fixed savings percentage — results depend on each company's processes and data.
Governance
Defined up front: which actions may run automatically, which sources answers may come from, what is logged and when escalation to a person is mandatory.
More questions
Can AI replace the whole customer-service team?+
Not necessarily, and in most cases that's the wrong starting point. We define what can be automated and what needs a person.
Which channels does it work on?+
The channels the business uses (e.g. website chat, WhatsApp, email), subject to each channel's capabilities and permissions.
How do you prevent wrong answers?+
Answer only from approved information, define allowed actions, log everything and escalate to an agent when in doubt.